Troubleshooting

A short list of the most common issues and how to recover.

I cannot sign in

• Confirm you typed the email and password exactly as during signup.
• The platform shows the same "invalid email or password" error whether the email is unknown or the password is wrong — for security. Try Password Recovery if you are not sure which one is wrong.
• Check that your account is verified — unverified accounts cannot sign in.
• If you signed up recently, the verification email may be in spam.

The verification code never arrives

• Check spam / promotions folders.
• Confirm you used the right address on signup — the verification UI shows the address it sent to.
• Click RESEND CODE to issue a new one (the previous code becomes invalid).
• If you still don't see it after a few minutes, your tenant administrator can look up the user record and trigger a manual resend.

The dashboard shows all zeros

A fresh tenant with no trucks, drivers or telemetry shows zeros across all counters. This is expected. Add data via:

1. User Management — invite operators and drivers.
2. Drivers — add driver records.
3. Truck Management — register vehicles.
4. Dispatch — create your first route.

The dashboard populates as data arrives.

The map / charts do not load

• Confirm your browser allows third-party scripts and WebGL.
• Disable aggressive ad blockers on localhost / your tenant domain.
• Try a hard refresh (Cmd-Shift-R / Ctrl-Shift-R).
• If you are behind a strict corporate firewall, ask IT to allow the tile and chart CDN domains.

I see "permission denied"

You are signed in as a Driver account but trying to reach an admin-only page. Sign out and sign in as an admin, or ask an existing admin to elevate your role from User Management.

Live telemetry test buttons are disabled

The NORMAL / WARNING / CRITICAL test buttons on the AI Risk page are only enabled when the tenant is in demo / development mode. They are intentionally disabled in production.

Still stuck?

Capture the URL, the timestamp, and a screenshot, then contact your platform administrator with that information. The Logs page is a good place to investigate the timeline around the issue.