Messages

The Messages tab is your direct channel with dispatch and operators.

What it does

Messages is a real-time chat — the operator's Notifications and the driver app share the same backend, so a message you send is in the operator's inbox within a second.

Empty state

A new driver account opens with No conversations yet. Conversations appear as soon as an operator messages you (for example: to confirm a delivery, to ask for an ETA update, or to dispatch a reroute).

Typical conversation

Once an operator messages you, a list of conversations appears here. Tap one to:

1. See the full message history.
2. Read incoming messages (they are marked read the moment you open the thread).
3. Reply with text. Long-press a message for options like copy or reply.

When to use it

• ETA updates ("running 15 minutes late, traffic on the bridge").
• Delivery confirmations ("dropped at gate 4, signed by Kim").
• Reroute requests ("destination locked, who do I call?").
• Anything that doesn't fit a standard trip action button.

What not to use it for

• Critical safety alerts — use the alert workflow or pull over and call dispatch.
• HOS violations — these are handled by the compliance system, not chat.
• Personal messages — Messages is auditable and visible to your fleet operators.

Read receipts

Messages show a single check when delivered to the server and a double check when read by the operator (and vice versa). If a message stays single-checked for more than a minute, your connection may have dropped — the next time you regain signal, queued messages are flushed automatically.